Cancellation Policy
All processed orders that are cancelled at any time, no matter what will incur a processing and refund fee.Washburns incurs a 2% processing fee through our website NO MATTER WHAT when the order is placed and this fee will be passed on to our customers if the order is cancelled.We in no way shape or form can get out of processing fee's once the order is placed. We will provide proof of actual amounts incurred and will not charge a surcharge on our part.Returns Policy
You may return most new, unopened items within 30 days of delivery for a refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Returns will result in a 20% restocking fee and the buyer paying return shipping.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
All orders are custom built, therefor build time may vary, call us directly for a time estimate on all products.
We ship with FedEx LTL as our cheapest shipper but ALWAYS allow the customer to arrange their own shipping if wanted.
For the cheapest option the pallet must go to a business with posted business hours and a loading dock or lift gate. FedEx will NOT be responsible for unloading pallets. If you need a lift gate to unload you will be charged $75+
FedEx allows a 15 minute delivery window, customer will incur a fee after 15 minutes. Fee will be denied by Washburn's and forwarded to customer by FedEx.
Washburn Company operates as a separate entity outside of FedEx. FedEx is NOT affiliated with Washburn Company in any way. Any additional costs incurred through fedex will be subsequently passed on to the customer. Authorization
To ship to a house, farm or any residence you will be charged $65.00+ fee.
Williston and Minot, ND: $300+ per shipment
Midland and Odessa, TX: $400+ per shipment
Navy Pier, Chicago, IL: $89+ per shipment
Puget Sound, WA: $400+ per shipment
See rule for applicable ZIP codes
$275 per shipment, with a dimension of 7' or greater and
less than 12 feet
$635 per shipment, with a dimension of 12' or greater and
less than 15'
$875 per shipment, with a dimension of 15' or greater and
less than 18'
$1,100 per shipment, with a dimension of 18' or greater
and less than 20'
$1,350 per shipment, with a dimension of 20' or greater